Your Privacy Matters

Privacy Policy

At JTC Chai, we are committed to protecting your personal information and being transparent about how we use it.

Last updated: January 2025

This Privacy Policy describes how JTC Chai ("we", "us", or "our") collects, uses, and protects your personal information when you visit our website sipthetradition.in or place an order with us. By using our website, you agree to the terms of this policy.

1. Information We Collect

  • Personal identification information (name, email address, phone number) when you register or place an order.
  • Delivery address and billing details required to process and fulfil your orders.
  • Payment information — we do not store card details; all transactions are processed through secure third-party payment gateways.
  • Usage data such as pages visited, time spent, and device/browser information to improve our website experience.

2. How We Use Your Information

  • To process and deliver your orders of chai and tea products across India.
  • To send order confirmations, shipping updates, and delivery notifications via email or SMS.
  • To respond to your customer service queries and support requests.
  • To send promotional offers, new product launches, and chai-related updates — only if you have opted in.
  • To improve our website, product offerings, and overall customer experience.

3. Information Sharing

  • We do not sell, trade, or rent your personal information to third parties.
  • We share your delivery details with our logistics and courier partners solely to fulfil your orders.
  • Payment details are shared only with our authorised payment gateway providers under strict confidentiality.
  • We may disclose information if required by law or to protect the rights and safety of JTC Chai and its customers.

4. Data Security

  • We implement industry-standard security measures including SSL encryption to protect your data during transmission.
  • Access to personal data is restricted to authorised personnel only on a need-to-know basis.
  • While we take all reasonable precautions, no method of transmission over the internet is 100% secure.
  • In the event of a data breach, we will notify affected users as required by applicable law.

5. Cookies

  • We use cookies to maintain your session, remember your cart, and personalise your browsing experience.
  • Analytics cookies help us understand how visitors interact with our website so we can improve it.
  • You can disable cookies through your browser settings, though some features of the website may not function correctly.

6. Your Rights

  • You have the right to access, correct, or delete the personal information we hold about you.
  • You may opt out of marketing communications at any time by clicking "Unsubscribe" in any email or contacting us directly.
  • To exercise any of your rights, please contact us at hello@jtcchai.in.

7. Changes to This Policy

  • We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.
  • We will notify you of significant changes by posting a notice on our website or sending an email.
  • Continued use of our website after changes are posted constitutes your acceptance of the updated policy.

Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please reach out to us at hello@jtcchai.in or call us at +91 99999 99999.